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Our Lifetime Warranty

Warranty Information

Warranty Terms and Conditions
The following warranty Terms & Conditions apply to the purchase a new RV Absorption Cooling Unit, manufactured by Arcticold Refrigeration Ltd.. Warranty coverage will commence upon the date of original purchase specified on the bill of sale.
LIFE TIME Limited Warranty
All NEW Absorption Cooling Systems manufactured by Arcticold Refrigeration Ltd. are covered by a LIFETIME limited warranty of the entire Cooling System Part, in addition to two (2) year coverage of return shipping of the Cooling System part, (shipper specified by Arcticold), as well as two (2) year coverage of installation labor, to a maximum of $150 labor cost. This warranty is fully transferable for a period of 2 years past the original purchase date.
Balance of the Warranty Period (Years 3 and beyond): During the remainder of the warranty period, the customer will be responsible for the cost of shipping & all installation labor. Arcticold Refrigeration will replace the cooling unit part only.  The defective unit must be returned to Arcticold Refrigeration for testing, as part of the Warranty Agreement.  Should the unit be found to be working properly or its fault due to customer mis-handling, the shipping installation labor costs will then be forwarded to the customer for immediate payment.
Limitations of the Warranty: Arcticold Refrigeration is not responsible for damage or failure caused by accident, abuse, misuse, damage in shipment, repairs not authorized by Arcticold or acts of God.
The Warranty Registration Card must be completed in full, with product serial number clearly written, within 30 days of purchase. The Warranty Registration Card is supplied with each cooling system, and return address is provided.
To Report A Claim: If you are experiences troubles or poor operation of your RV refrigerator, please call our Service Department, toll free at 1-888-782-6665.  You will be asked a short series of questions to determine the nature of the problem. Often a solution can be reached without the requirement of warranty work. In the event that a replacement cooling unit must be sent, shipping arrangements will be made by Arcticold staff. 
Warranty Claims: All warranty requests must be accompanied by a copy of the original bill of sale. The Warranty Registration Card must be completed and a copy on file at the Arcticold offices. The customer must complete the Warranty Registration card supplied with the unit, and send this card to 563 Renaud Road, Saint Antoine, New Brunswick E4V 2X3 CANADA, within 30 days of purchase.